Cancellation and Refund Policy

1. General principle

Eolgae provides custom planning, design, and development based on each client's requirements.

The amount eligible for cancellation or refund depends on the project stage and the work already completed.

2. Cancellation before work begins

If a project is cancelled after the initial payment but before production begins, the payment will be refunded after deducting any external or separately agreed costs already incurred.

3. Cancellation after work begins

These items are deducted from the amount paid. Any remaining balance will be refunded.

• Planning, design, and development completed up to the cancellation date
• External services already purchased or registered
• Non-refundable costs such as domains, paid images, and licenses
• Other costs actually incurred

4. Delayed materials or approvals

If missing client materials or delayed approvals prevent progress for an extended period, Eolgae may request a revised schedule or separate agreement. The project may be paused if contact is lost for an extended period.

5. If Eolgae cannot complete the work

If Eolgae cannot perform the service for reasons attributable to Eolgae, the amount corresponding to the unperformed work will be refunded.

6. External costs

Refunds for domains, hosting, licenses, paid plugins, images, external APIs, and other purchased or used third-party services may be limited by the provider's refund policy.

7. Individual agreements

Where a project contract or quote sets different conditions, those conditions take precedence.

8. Refund requests

Send your request to hello@eolgae.kr. After reviewing the project stage and completed work, we will explain refund eligibility and the settlement details.